FAQs

Shipping & Delivery

When will I receive my order?
 
Once we receive your payment, order processing is done within 2 working days. This does not include shipping days. Order processing means we verify your payment, we pick and pack your order and log it into our system.
 
Our payment cut-off is 2:00PM. All orders paid beyond 2:00PM will be processed on the next working day. Payments made during weekends / holidays will be processed on the next working day.
 
Together with our courier partners, we aim to deliver your item/s within 3 to 5 working days in Metro Manila, 7 to 15 working days outside Metro Manila, and 15 to 25 working days in far flung areas.
 

All items are processed by a third-party courier. We, therefore, don't have any control over their shipment schedule. We will, however, ensure that we process it on time so it gets shipped out on time. 

*Due to the COVID-19 pandemic, please expect a delay in your shipment.

 

How much will shipping cost?

Shipping fees are calculated based on actual weight or total volumetric weight whichever is higher.

What if I don't receive my order?

Please email us at customerservice@orijin.ph and we'll help track your order. 

What couriers do you use?

Ordered items are delivered through our third-party couriers:

  • JamExpress
  • Lalamove
  • Transportify
  • LBC
  • 2GO Express
  • XPOST
  • Blitz Delivery

ORDERS

Is it possible to change or cancel my order?

For paid orders that are not yet in transit, exchange and cancellation of order may still be processed. For payments made via Credit Card, GCASH, Cebuana Lhuillier, M Lhuillier and other payment channels other than BDO bank deposit, the corresponding bank fee shall be deducted from your refund.  

Refund will be processed within 15 working days from cancellation request for BDO account holders. For non-BDO account holders, refund will take 30 working days.

For orders that are already in transit, we will be unable to make any changes or cancellation as this has already incurred shipping charges. We shoulder a portion of your shipping fee, hence, we will be unable to refund you.

 

Can I return an item I ordered?

We do not accept returns. You may, however, have an order replaced if due to a valid reason such as incorrect item shipped, or wrong size. Kindly email customerservice@orijin.ph within 3 working days from receipt of item so we can have the item retrieved and exchanged.

Please note that all requests for replacement are still subject to assessment. 

How do I request for replacement of an item?

To have an item replaced, please send us an email at customerservice@orijin.ph outlining the reason for replacement within 3 working days from receipt of order. Please send us attached photos or videos of the item/s. Once we confirm that your return request is acceptable, we shall provide instructions for return. 

What items are not eligible for replacement?

Please note that the following items are not eligible for replacement:

  1. Items that are not in original condition and packaging.
  2. Item parts where original plastic and/or packaging are already opened.
  3. Items that are damaged due to misuse, or showing evident signs of wear and tear.
  4. Items that have been assembled or installed unless defective.
  5. Items that have been used, altered and/or tampered.
  6. Items that were sealed and require their hygienic levels to be intact from the manufacturer.

    PAYMENTS

    How can I pay?

    You may settle your order through the following payment methods:

    • BDO Bank Deposit
    • VISA
    • Mastercard
    • PayPal
    • GCash 

    Do you accept Cash on Delivery?

    We do not accept Cash on Delivery.

    Do you accept installments?

    We currently do not accept installments. You may coordinate with your bank instead if payment is made via credit card.

     

        NEED MORE HELP?

        If you have more questions, please contact us below and we'll get back to you as soon as we can.

        Email: customerservice@orijin.ph

        Office Hours: Monday to Friday, 9:30 am - 5:30 pm (excluding weekends and holidays)